This is an 8-bit field (maximum value of 255) that starts off at some value determined by the host that generated the packet-common values tend to be 255 (the maximum) or 64. There are different implementations of traceroute, but what they all basically rely on is a field in every IP packet called the Time To Live (TTL). To understand why, some background on how traceroute works is needed. I launch a traceroute to a host or IP and see it end at some point before that host or IP), I'd be more concerned, but loss or latency on hops in the middle is not unusual. If I saw loss from that host, or if the traceroute simply did not complete (i.e. 30.2% loss on hop 12? What's that about? Does that mean 30% of my traffic is getting dropped? Short answer, no - the important thing to note here is that the final hop, hop #16, shows 0.0% loss. In particular, let's look at hops 9-12 in the middle: 9. Keys: Help Display mode Restart statistics Order of fields quitĤ. Here's an output from my computer tracing to (IPs removed): My traceroute Traceroute and tools based on it like Pingplotter and the *nix mtr (MyTraceroute or Matt's Traceroute) are useful tools for determining reachability and the path you take to get to a destination, but some of the feedback should be taken with a grain of salt. This hopefully will get this person's attention. After you get to an escalation engineer, you want to tell them history and tell them you have two weeks' worth of data to talk about. asked if you could talk to an escalation engineer or tier2. If they don't want to work with you, you should call back retention, and instead of asking for support, tell them that you are being refused support. If they don't want to work with you then you should call back retention and instead of asking for support tell them that you are being refused support. Did you look into a 3.1 modem? What are your thoughts on this. Try and be as direct as possible while being the persons friend :D A cool and calm demeanor is the best way to get support from people. After you get to an escalation engineer you want to tell them history and tell them you have two weeks' worth of data to talk about. After you explain the history asked if you could talk to an escalation engineer or tier2. Don't try and explain it to the first tech you get. So, in the end, you will have two weeks of visual data and two weeks of speed test results to talk to them about.Īt the end of the two weeks call into support and explain the history. Also if you can run speed tests during the day and while the problem is happening. I would say you would want two weeks' worth of results from PingP that shows the route (hops) and the packet loss. I have not used ping plotter (PingP) before, but it looks like it can get the job done. u/RoweDent created this awesome resource on network theory u/tht1kidd_ has created a suggestion post regarding information everyone needs to provide when asking a question about their network There have been some excellent guides written in this sub, and we're always looking for more! If you wish for your flair to be changed, please message the mods and we'll be happy to change it for you. Proof of at least 6 month's history of posting in this subredditĪs a result of this, users are now no longer able to edit their own flair. Your highest level of industry certification, or highest IT related job title held in the last 5 years to a comment you made in the last 6 months, helping someone in the community To obtain trusted flair for your account please message the mods of /r/HomeNetworking with the following info Trusted user flair has been added as a means of verification that a user has a substantial knowledge of networking. Please flair your posts as Solved, Unsolved, or simply Advice. If you can't find what you're looking for with the search function please feel free to post a new question after reading the posting guidelines Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
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